Frequently Asked Questions

Can I exchange if size is incorrect?

Rainbows and Fairies will accept exchanges/refunds within 14 days of receipt. All items returned have to be in perfect condition with all tags etc attached. All postage costs are at buyers expense.

Can I clean my Hot Chocolate Design shoes?

Gently clean with baby wipes (my preferred method) or with a mild soapy damp cloth.

How much does shipping cost?

Australia – Shoes are flat rate $15 and all other products $5. Delivery is via Fastway Courier (Australia Post for PO boxes and parcel locker)

International – Please contact us for a quote.

When will my order be sent?

All orders are sent within 24 hours of payment being received (with tracking). Delivery time varies depending on suburb (1 – 7 days).

How do I measure my foot accurately?

Stand on a ruler or tape measure with your heel up against as wall. Measure both feet and use size chart to determine your size.

You don't have a colour, size, design I want?

If you can’t find what you are looking for please email us at: